Need Help?

Online Help

Having a problem with a Mediafour product or service? Answers to many common issues can be found in extensive Knowledgebase or in the Mediafour Forums.

Phone support

Phone support is only available for activation and deactivation requests. For all other support questions please open a support ticket, which allows us to gather additional details and assist in trouble shooting your issue.

Click here to open a support ticket

Trial versions are not eligible for phone support.

Email Support

If you cannot locate the answer to your question online, please submit a support ticket for the fastest response.

Contact support →

Purchase support

For questions regarding a purchase through our Online Store, please visit our Purchase support page.

Business Hours

Mon.-Thur. 8:30am – 5:00pm (CST)
 Friday 8:30am – 4:30pm.
Holiday hours:
Closed: Nov. 28 & 29;
Dec. 24, 25 & 31.
Open until 1pm Dec. 31.

Corporate Offices

1101 5th Street
West Des Moines IA 50265 USA
+1-515-225-7409 phone
+1-515-225-6370 fax

Reseller and Business Information

Jeff Jorgensen

Media Information

Jeff Jorgensen
+1-515-225-7409 phone

Mediafour is now part of the Other World Computing family of brands
Read press release >>