Need Help?

Online Help

Having a problem with a Mediafour product or service? Answers to many common issues can be found in extensive Knowledgebase or in the Mediafour Forums.

Phone support

Phone support is available to customers that have purchased Mediafour products. For phone support, please call 1-800-528-7440 ext. 4.

Trial versions are not eligible for phone support.

Email Support

If you cannot locate the answer to your question online, please submit a support ticket for the fastest response.

Contact support →

Purchase support

For questions regarding a purchase through our Online Store, please visit our Purchase support page.

Business Hours

Mon.-Thur. 8:30am – 5:00pm (CST)
 Friday 8:30am – 4:30pm.
Holiday hours:
Closed: Nov. 28 & 29;
Dec. 23, 24, 25 & 31.
Open until 1pm Dec. 31.

Corporate Offices

1101 5th Street
West Des Moines IA 50265 USA
+1-515-225-7409 phone
+1-515-225-6370 fax

US Reseller and Business Information

Jeff Jorgensen

International Reseller and Business Information

Curtis Bell
+1-515-225-7409 ext. 106

Media Information

Jeff Jorgensen
+1-800-528-7440 ext. 109