Hours of Operation
If you would like information on Mediafour products or pricing, our sales team is available Monday through Friday, 8:30am to 5pm (Central time) at 800-528-7440 (US & Canada), +1-515-225-7409 (International). You can also send us a message if you prefer to correspond via e-mail. Information on orders placed through the Mediafour Online Store are available 24 hours a day, 7 days a week. To view the status or your order, please login to your account.
Store Sales
Sales through the Mediafour Online Store are to end-user customers only. Products sold through the store may not be purchased for resale. If you are interested in becoming a Mediafour reseller, please contact our sales team.
Software Licenses
Mediafour products are licensed on a per computer basis. One license of software is valid for one computer. We offer cost effective multi-packs and volume licensing to install Mediafour software on multiple computers.
2-packs
Mediafour software 2-packs allow individual users to install Mediafour software on two (2) computers owned or used by that individual. You will receive a single serial number that will be valid for use on two (2) computers.
Multi-packs and Volume Licenses
Multi-packs and volume licenses are available to individuals or businesses to install Mediafour software on multiple computers at a discounted price. Multi-packs (2-, 5- and 10-packs) are available for many Mediafour products. For more information on quantities over10 licenses please contact our sales team.
Upgrades
Owners of previous versions of Mediafour software can purchase an upgrade to the latest version for a discounted price. To upgrade from a previous version, users must provide their original serial number during the purchase process.
Additional Licenses
Users can add additional licenses of software at any time. For complete pricing and information, or to add additional licenses, please contact our sales team.
Academic/Not-For-Profit
Faculty and students, as well as Not-For-Profit organizations, can purchase Mediafour software at a discounted price.
In order to receive special Academic/Not-For-Profit pricing, you will need to provide proof of your academic status.
Please contact our sales team to receive purchase instructions. Please be prepared to provide one of the following items upon request.
- Dated Student ID Card
- Dated Faculty ID Card Dated
- Current class schedule
- Letter from school on school letterhead
- Recent faculty/staff payment stub (please black out salary information)
- Proof of affiliation with the U.S. Air Force or DoD
You can also provide an affiliation Copy of the organizations 501(c)3 Determination Letter or other documentation confirming that the organization is a legitimate non-profit organization.
Sales Tax & Tax-Exempt Orders
Sales tax will only be collected on all purchases made in Iowa.
If you are purchasing on behalf of a tax-exempt organization located in Iowa, please contact our sales team. Please be prepared to provide proof of tax-exempt status (e.g.IRS tax-exempt letter).
Payment Methods
Mediafour accepts all major credit and debit cards including Visa, MasterCard, American Express and Discover. Payments may also be made through PayPal. If you wish to place an order with a purchase order, please contact our sales team.
Shipping Options
Mediafour offers several shipping options if you choose to order a physical copy of the software. You can check the estimated cost of shipping after you have placed an item in your online shopping cart. Typical shipping options include:
* Note: All options may not be available for all purchases.
- UPS Next Day Air®
- UPS 2nd Day Air®
- UPS Ground®
- UPS 3 Day Select®
- UPS Worldwide ExpeditedSM
- USPS Domestic Priority Mail
- USPS Global Express Mail (EMS)
- USPS Global Priority Mail
PO Boxes
Orders being shipped to a PO Box will be sent via USPS regardless of the type of shipping chosen.
Electronic Software Downloads
Mediafour products are available for immediate download and installation. After you have completed the purchase process, you will receive an e-mail containing a link to download your purchased product, as well as the serial number that you will need for installation. To access your download link in the future, login to your account. You can view your account details and re-download a previous purchase.
Order Processing
If your online order if completed before 3:00pm (Central time) Monday through Friday, your order will ship the same day. Orders placed after that time will be shipped out the next business day. If you have purchased an electronic download you will receive e-mail confirmation and instructions shortly after the order is completed.
Refunds
We work hard to ensure the software you purchased from Mediafour performs as advertised and exceeds your expectations. If you are not satisfied with your purchase, you can return the software for a full refund (less tax and shipping charges) within 30 calendar days of the receipt of the product. We require a dated receipt as a proof of purchase for all returns.
Retail Store Purchase
To return software that was purchased at a retail store, please contact our sales team to request a Return Material Authorization (RMA) code.
Software Download
If you downloaded your purchase from Mediafour, you will need to complete, sign, and return an Electronic Letter of Destruction (eLOD). Once we have received your signed eLOD, we typically process refunds within two (2) business days. The eLOD form includes instructions for return to us. Please contact our support team for an eLOD.
Software CD-ROM
If you purchased the CD-ROM version of the software, please contact our sales team to request a Return Material Authorization (RMA) code.
Software Support
Support for purchased software is available Monday through Friday, 8:30am to 5pm (Central time). To review support documentation, or to contact our support team, please review our support information.