Disk Aware support

diskawareWelcome to the Disk Aware Support page.

Here you can find answers to some of the most common Disk Aware questions, as well as view recent changes to Disk Aware. As always, if there is a question you can’t find an answer to, please drop a note to our support team.

System requirements


Windows 8.1/8/7/Vista/XP-32bit and Server 2012, 2008 and 2003.

Frequently Asked Questions

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Mediafour software activation FAQ

Once you have downloaded and installed your software, you will typically need to activate it using your serial number (if  you are not prompted during installation). Before the software is activated, it may function as a free trial.

How do I activate?
Disk Aware

You will be prompted to activate when opening the application.

You can activate through an internet connection right away by entering your serial number.  If you do not have internet access, you will automatically be given other options to activate.  Follow the steps provided in the activation wizard. You can activate via a website form on another computer, or, activate by phone.

Media SOS
You will be prompted to activate when opening the application, after selecting an eligible device.

You can activate through an internet connection right away by entering your serial number.  If you do not have internet access, you will automatically be given other options to activate.  Follow the steps provided in the activation wizard. You can activate via a website form on another computer, or, activate by phone.

How many computers can I install on at once?

You can install on one computer at a time per license purchased.

Can I move my license to another computer?

Yes, you can do so by deactivating the software.  This uses an Internet connection to unlicense the software and notify our activation server that the software can be reused.

For all about MacDrive deactivation, please read this Knowledgebase article.

For Disk Aware, Ready, Aim, Drop!, and Media SOS, you can deactivate simply by uninstalling while connected to the Internet.

What is the “activation code”?

The activation code is a time sensitive, one use code that is generated as a part of offline activation.  If you are being asked for an activation code, follow the on-screen instructions carefully and you will be able to generate one, using either a webform on any web-capable device or by phone.  Either method requires a computer ID which is also displayed in the window.

Why does the software say my serial number is invalid?

This means there is something wrong with what you have entered and the software does not recognize it.  Please make sure to copy exactly from your order confirmation email.

Usually, the most common mistakes that cause this error are:

– Entering something other than the serial number, like an order number or SKU.  Your serial should be in this format:

  • MacDrive 9 Pro: MX9EW-R????-?????-?????
  • MacDrive 9 Standard: MD9EW-R????-?????-?????
  • MacDrive 8: MD8-??????EWR-?????-???
  • Disk Aware: DA1EW-R????-?????-?????
  • Media SOS: MS1EW-R????-?????-?????

– Having a different version installed than you purchased, most commonly trying to activate MacDrive Standard instead of Pro or vice versa, or trying to use a MacDrive 8 serial with MacDrive 9.

– Having extra or missing characters in the serial number, or other typos.

I am getting an error that there was a “licensing failure” or “an activation failure occurred”.  What do I do?

That error generally means that, while the software can see your computer is connected to the Internet and it’s trying to use the Internet to activate, there’s something stopping the activation transaction from getting through as expected by the software. Typically, this is a firewall, proxy, or other network security that is the problem, or a temporary problem with your Internet connection.

If you’re not sure what it could be, you can also take the computer off the Internet temporarily to use the webform- or phone-based activation methods instead, which will automatically be offered if you don’t have Internet access when you type in your serial number.

I need more help.  What resources are available?

Immediate self help is available through our searchable Knowledgebase and checking our interactive Forums.

If you need the assistance of our support team, please contact us. Please have your serial number when contacting us.

Extending a free trial of Mediafour software

Mediafour Support cannot reactivate free trial versions on a computer once they have expired, nor extend the time of a free trial.

You are welcome to use the free trial version on another computer, or, purchase the software through our web site, or a retail store.  Mediafour software products come with a 30-day money back guarantee. If you purchase and decide (for any reason) that you don’t want the software, we’ll promptly refund the purchase price.

GPT and MacDrive

GPT (GUID Partition Table) is a partition type for disks.  When formatting Mac-formatted disks, such as HFS+ or HFS+J, in Disk Utility, current versions of the Mac OS typically use GPT as the default partition type.

Fixed disks

MacDrive fully supports GPT partitioning for fixed disks.  Fixed disks can include internal hard drives, but can also include portable devices such as external hard drives which connect via USB, FireWire, etc.

No additional software is needed to access a Mac-formatted disk that is GPT partitioned.  You can simply connect the disk to your computer, and MacDrive will be able to access the disk and assign it a drive letter.

Removable devices

Removable devices, such as flash drives, cannot be GPT partitioned and work with MacDrive.  This is because Windows does not currently support GPT removable devices of any kind, including those formatted NTFS, the most common Windows disk formatting type.   A removable device can be identified as it will appear in the “Devices with Removable Storage” area of when viewing available drives (‘Computer’ in Windows 7/Vista, ‘My Computer’ in XP).

MacDrive does, however, support Mac-formatted removables with the partition types of APM (Apple Partition Map) or MBR (Master Boot Record), either of which can be created with Disk Utility.

To create a removable drive that will work with MacDrive, you can use either Disk Utility or the MacDrive Disk Manager.  Please make sure to migrate any data from the device as repartitioning it will erase all data.

Disk Utility

Open Disk Utility by opening “Applications” from the Dock, and then “Utilities”.  Then, select Disk Utility.  Connect the removable device in the left panel.  Then, select “Partition”.

Select the drop-down under “Volume Scheme” to select the number of partitions you want (usually, one).  Then, select the “Options” button and select an alternate partition scheme, such as Apple Partition Map.  Then, press OK, then Apply.  You will be asked to confirm the change; press Partition to proceed.

MacDrive Disk Manager

Connect the device in question, then open “Computer” or “My Computer” to view connected devices.  Right-click on the removable device and select “Format Mac Disk”, then select “Modify Mac Volumes”.   Select the device, and press “Format Volume”, then Format.  The result will be a Mac-formatted removable device that can freely be used on Macs, or in Windows with MacDrive.

Troubleshooting installation failures

If a MacDrive installation fails, the following are some general tips for proceeding:

  • Ensure that you have downloaded the current version.  The trial download will always be the current version, but if you have a disc or are using an archived file, this is a frequent cause of issues.
  • Close all other open applications.
  • Restart Windows, then try the installation again without opening other applications.
  • Temporarily disable resident anti-malware software, such as antivirus and other security software.  You can disconnect your network connection during installation if you wish, as the installation process does not require Internet.  If installation completes, enable Internet before activating MacDrive.
  • If the installation appears to stall (the progress bar freezes), make sure there are no popups in the background asking for permissions.  Windows UAC, as well as other programs, may require you to respond before installation proceeds.

If you cannot resolve the issue, please contact our support team to continue troubleshooting. Be sure to include as much detail as possible about the installation problem: what you see occur, when the problem happens, and the exact failure behavior (such as the full exact text of any errors you see). Please include your serial number when contacting us.

Activation

How to activate

MacDrive 9 can be used for a five day trial period without activating. After that time, the software must be activated in order to continue using the features of MacDrive.

Activating requires a valid MacDrive 9 serial number. If you have not yet purchased MacDrive, please visit our online store to purchase. You can also purchase an upgrade from a prior version of MacDrive.

MacDrive 9 will prompt you to activate, but you can also open the Activation Wizard anytime by going to Start > All Programs > MacDrive 8 > Activate MacDrive 9.

– If you have access to the Internet, simply enter your serial number and select “Activate now through the Internet”.

– If you do not have access to the Internet on this computer, but have access on another computer, you can choose “Show other activation options” and select “Activate on the Mediafour website”. You can use the serial number, along with the computer ID displayed on this screen, to activate on our web site.

There are two activation forms depending on which product and version of Mediafour software you have:

Current Offline Activation (MacDrive 9 Standard and Pro, Media SOS and Disk Aware)

Legacy Offline Activation  (MacDrive 8, MacDrive 7, XPlay 3, Ready Aim Drop!)

The activation wizard will always give you the correct link for your version.  We recommend using the URL from the activation wizard for that reason.  Using the webform, you will receive an activation code that you can use to activate MacDrive.
– If you do not have access to the Internet at all, you can choose “Show other activation options” and select “Activate by phone” and call us using the dialing instructions provided. We are happy to assist you with activation. You may also submit a support ticket and we will send you an activation code via email. Please be sure to include your serial number and computer ID.

– If you continue to have trouble activating, or your serial number is not accepted, please continue to our Knowledgebase article regarding Mediafour software activation problems.

 

Prior versions

The same steps will work to activate MacDrive 7 and 8.  Please note that you will need a serial number for that version; for example, a MacDrive 9 Standard serial number can be only used to activate MacDrive 9 Standard, and will not work to activate other versions, such as MacDrive 9 Pro, MacDrive 8, or MacDrive 7.

Please note that MacDrive 6 (and earlier) and MacDrive 6 CrossStripe Edition (and earlier), cannot be activated from trial versions.  You will need the original full installer for these programs.

How to deactivate

In some cases, you may wish to deactivate your MacDrive installation — to unlicense MacDrive and make the license available to be used again.  This is particularly useful if you wish to migrate your MacDrive installation to a different computer, or if you’re planning to make major changes (such as hardware changes) that may affect your license.  There are two methods that you can use to deactivate MacDrive 9.

Deactivating without uninstalling: In MacDrive 9, you can also deactivate without uninstalling by going to Start > All Programs > MacDrive > Deactivate MacDrive 9.  This requires an Internet connection.  MacDrive 9 Quick Start also enables you to select Deactivate MacDrive.

During uninstall: MacDrive 9, if activated through the Internet, automatically deactivates during normal uninstallation in the Control Panel.  No special steps are required.  If no Internet connection is available, the installation will proceed without deactivating MacDrive.

Regardless of which method you use, please be sure to take note of your serial number before uninstalling if you do not have it recorded in another location. Serial numbers can be accessed through Start > All Programs > MacDrive > Help and Support > MacDrive Support Information.  If you purchased MacDrive as a download from Mediafour.com, your serial number will also be on your Order Confirmation email.

If you have trouble activating MacDrive again, please continue to our Knowledgebase article regarding Mediafour software activation problems.

Prior versions

MacDrive 8

All versions of MacDrive 8 will attempt to deactivate when uninstalling the software.  MacDrive 8.0.6 and 8.0.7 will additionally have the option in the Start menu to deactivate under Start > All Programs > MacDrive 8.  To deactivate in MacDrive 8, the activation must have been originally done through automatic Internet activation for automatic deactivation to be possible. Please contact us for assistance.

MacDrive 7

MacDrive 7.2.5 or newer also has the functionality to deactivate automatically during uninstall.  To deactivate in MacDrive 7, the activation must have been originally done through automatic Internet activation for automatic deactivation to be possible. Please contact us for assistance (please note that official support for this version has ended, so support can only help with activation, not other tech issues, installers or updates).

Mediafour software activation FAQ

Once you have downloaded and installed your software, you will typically need to activate it using your serial number (if  you are not prompted during installation). Before the software is activated, it may function as a free trial.

How do I activate?

MacDrive 9

Please press the Start or Windows button, then go to All Programs > MacDrive > Activate MacDrive, and follow the instructions in order to activate your installation. You can also use the Activate MacDrive option in MacDrive Quick Start available via the taskbar icon, or, you will be prompted when you start your computer.

You can activate through an internet connection right away by entering your serial number.  If you do not have internet access, you will automatically be given other options to activate.  Follow the steps provided in the activation wizard. You can activate via a website form on another computer, or, activate by phone.

Disk Aware

You will be prompted to activate when opening the application.

You can activate through an internet connection right away by entering your serial number.  If you do not have internet access, you will automatically be given other options to activate.  Follow the steps provided in the activation wizard. You can activate via a website form on another computer, or, activate by phone.

Media SOS
You will be prompted to activate when opening the application, after selecting an eligible device.

You can activate through an internet connection right away by entering your serial number.  If you do not have internet access, you will automatically be given other options to activate.  Follow the steps provided in the activation wizard. You can activate via a website form on another computer, or, activate by phone.

How many computers can I install on at once?

You can install on one computer at a time per license purchased.

Can I move my license to another computer?

Yes, you can do so by deactivating the software.  This uses an Internet connection to unlicense the software and notify our activation server that the software can be reused.

For all about MacDrive deactivation, please read this Knowledgebase article.

For Disk Aware, Ready, Aim, Drop!, and Media SOS, you can deactivate simply by uninstalling while connected to the Internet.

What is the “activation code”?

The activation code is a time sensitive, one use code that is generated as a part of offline activation.  If you are being asked for an activation code, follow the on-screen instructions carefully and you will be able to generate one, using either a webform on any web-capable device or by phone.  Either method requires a computer ID which is also displayed in the window.

Why does the software say my serial number is invalid?

This means there is something wrong with what you have entered and the software does not recognize it.  Please make sure to copy exactly from your order confirmation email.

Usually, the most common mistakes that cause this error are:

– Entering something other than the serial number, like an order number or SKU.  Your serial should be in this format:

  • MacDrive 9 Pro: MX9EW-R????-?????-?????
  • MacDrive 9 Standard: MD9EW-R????-?????-?????
  • MacDrive 8: MD8-??????EWR-?????-???
  • Disk Aware: DA1EW-R????-?????-?????
  • Media SOS: MS1EW-R????-?????-?????

– Having a different version installed than you purchased, most commonly trying to activate MacDrive Standard instead of Pro or vice versa, or trying to use a MacDrive 8 serial with MacDrive 9.

– Having extra or missing characters in the serial number, or other typos.

I am getting an error that there was a “licensing failure” or “an activation failure occurred”.  What do I do?

That error generally means that, while the software can see your computer is connected to the Internet and it’s trying to use the Internet to activate, there’s something stopping the activation transaction from getting through as expected by the software. Typically, this is a firewall, proxy, or other network security that is the problem, or a temporary problem with your Internet connection.

If you’re not sure what it could be, you can also take the computer off the Internet temporarily to use the webform- or phone-based activation methods instead, which will automatically be offered if you don’t have Internet access when you type in your serial number.

I need more help.  What resources are available?

Immediate self help is available through our searchable Knowledgebase and checking our interactive Forums.

If you need the assistance of our support team, please contact us. Please have your serial number when contacting us.

Troubleshooting Mediafour software activation problems

Circumstances:
You are having a problem with the Software Activation process for a Mediafour software product.

Cause: 
There are four likely causes:

1) You aren’t connected to the Internet while activating, or

2) You are connected to the Internet through a proxy, which is common on business networks, or

3) You have already installed the software on the allowed number of computers (typically just one), or

4) You have replaced enough hardware in your computer that it appears to the activation system that you are now installing the software on a second computer, even though you are not.

Solution(s):

1) Confirm that you have an active Internet connection before attempting to activate the software.

2) Confirm that the activation wizard knows your Internet proxy information, which you can likely get from your system administrator if you are on a business network.

3) If you are using MacDrive 7.2.5 (or newer, including MacDrive 8 and 9) or XPlay 3.1.4 (or newer), and activated through the Internet, uninstalling will also allow you to deactivate automatically if your computer is still connected to the Internet. Please click here for more information.

4) If you are using MacDrive 8.0.6 (or newer, including MacDrive 9), you may deactivate without uninstalling by going to Start > All Programs > MacDrive 8 > Deactivate MacDrive.

5) Purchase additional software for the other computers from shop.mediafour.com.

6) Contact Mediafour Support, explain what has changed in your computer, and provide your product serial number. A Mediafour Support Professional will work with you to get the software activated.

Compatibility

Compatibility with Windows 8

Runs on Windows 8/7/Vista/XP and Sever 2003/2008.

Installation

Troubleshooting installation failures

If a MacDrive installation fails, the following are some general tips for proceeding:

  • Ensure that you have downloaded the current version.  The trial download will always be the current version, but if you have a disc or are using an archived file, this is a frequent cause of issues.
  • Close all other open applications.
  • Restart Windows, then try the installation again without opening other applications.
  • Temporarily disable resident anti-malware software, such as antivirus and other security software.  You can disconnect your network connection during installation if you wish, as the installation process does not require Internet.  If installation completes, enable Internet before activating MacDrive.
  • If the installation appears to stall (the progress bar freezes), make sure there are no popups in the background asking for permissions.  Windows UAC, as well as other programs, may require you to respond before installation proceeds.

If you cannot resolve the issue, please contact our support team to continue troubleshooting. Be sure to include as much detail as possible about the installation problem: what you see occur, when the problem happens, and the exact failure behavior (such as the full exact text of any errors you see). Please include your serial number when contacting us.

Administrator installation options

There are a variety of custom options you can set when installing MacDrive.

Note: MacDrive 9.0.0 (and newer) only offers support for silent installation without reboot, without activation (as described below).

MacDrive 8
Silent installation with automatic restart:

macdrive_8.0.4.10_en_setup.exe /quiet

Silent installation without automatic restart:

macdrive_8.0.4.10_en_setup.exe /quiet REBOOT=ReallySuppress

Silent installation with automatic restart and automatic activation:

macdrive_8.0.4.10_en_setup.exe /quiet AUTOMATIC_ACTIVATION_SERIAL_NUMBER=MD8-12345EWR-12345-123 (replace with your serial number)

Silent installation without automatic restart and with automatic activation:

macdrive_8.0.4.10_en_setup.exe /quiet REBOOT=ReallySuppress AUTOMATIC_ACTIVATION_SERIAL_NUMBER=MD8-12345EWR-12345-123 (replace with your serial number)

Normal installation with automatic activation:

macdrive_8.0.4.10_en_setup.exe AUTOMATIC_ACTIVATION_SERIAL_NUMBER=MD7-12345EWR-12345-123 (replace with your serial number)

Notes: Replace the filename “macdrive_8.0.4.10_en_setup.exe” with the filename of the MacDrive 8 installer you are using. These instructions are applicable to MacDrive 8.0.4 (and later).


MacDrive 7

Silent installation with automatic restart:

macdrive_7.2.0_en_setup.exe /quiet

Silent installation without automatic restart:

macdrive_7.2.0_en_setup.exe /quiet /norestart

Silent installation with automatic restart and automatic activation:

macdrive_7.2.0_en_setup.exe /quiet AUTOMATIC_ACTIVATION_SERIAL_NUMBER=MD7-12345EWR-12345-123 (replace with your serial number)

Silent installation without automatic restart and with automatic activation:

macdrive_7.2.0_en_setup.exe /quiet /norestart AUTOMATIC_ACTIVATION_SERIAL_NUMBER=MD7-12345EWR-12345-123 (replace with your serial number)

Normal installation with automatic activation:

macdrive_7.2.0_en_setup.exe AUTOMATIC_ACTIVATION_SERIAL_NUMBER=MD7-12345EWR-12345-123 (replace with your serial number)

Notes: Replace the filename “macdrive_7.2.0_en_setup.exe” with the filename of the MacDrive 7 installer you are using. These instructions are applicable to MacDrive 7.2.0 (and later).

Mediafour Store

How to retrieve a lost serial number or software installer file

Please login to your account at:

https://www.mediafour.com/shop/myaccount

Here you will be see available downloads, recent order and you can view/print invoices. Use the “Store Login” link and login with your username (your email address) and password set when you ordered.

If you have misplaced your password, there are instructions for resetting that as well.

How to create a Mediafour.com online store invoice

Please login to your account at:

https://www.mediafour.com/shop/myaccount

Here you can view/print invoices.

If you have misplaced your password, there are instructions for resetting that as well.

Version history

Disk Aware 1.0.1

Fixed: Crash if the most recently sized folder is deleted when Disk Aware isn’t open.

Disk Aware 1.0.0

First public release.